Salon Policies
Salon Policies
Please understand that when booking services you are agreeing to and understand the following policies that the salon has. We appreciate your business and want to be able to help accommodate everyone the best way possible. In order to do so we ask that you abide by the following:
CONTACTING THE SALON:
We love speaking with you, but we do ask that you only call/text between the hours of 7am-9pm. If it is outside those hours please refer to the online booking system to book an appointment or send us an email at glownandgrowtx@gmail.com and we will get back to you ASAP.
LATE POLICY:
Being more than 10 minutes late to your appointment means that we may need to reschedule your appointment. If you are continually late to your appointments and we have to reschedule due to this you will be charged 100% of your service(s) as per the cancellation policy.
CANCELLATION POLICY:
We ask that you give at least 24 hours notice when needing to cancel/reschedule your appointment. If you have to reschedule after the 24 hour mark you will be charged 50% of your service(s). Cancelling within 2 hours of your service is considered a No Show and will be charged accordingly.
NO SHOW POLICY:
If you are a no call/no show to your appointment or you cancel less than 2 hours before your appointment you will be charged 100% of the service(s). Please respect our time and understand that this is due to the fact that your time slot could have gone to another client.
RETURN POLICY:
Skincare, Haircare, Waxing, and Tanning products are final sale. They cannot be exchanged or returned.